Lio, the AI guest messaging assistant
Lio is an AI assistant trained on your hotel's information. It answers guest messages on WhatsApp and in OTA inboxes (Booking.com, Airbnb, Expedia) in 30+ languages, at any hour.
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What is an AI guest messaging assistant for hotels? Software that automatically answers the questions guests ask before and after booking, using the hotel's own information. Lio hands over messages it can't answer, or that need a human decision (discount requests, complaints, special requests), to your staff.
What Lio does
One inbox
WhatsApp and OTA inbox messages (Booking.com, Airbnb, Expedia) land on one screen. Lio automatically matches each guest to their reservation.
30+ languages, auto-translated
The guest writes in Japanese, Lio replies in Japanese, and you read the conversation in your own language. Manual replies are translated into the guest's language too.
Knows your hotel
Check-in and check-out times, parking, pet policy, breakfast hours, transport and room features. Enter them once and Lio uses them consistently in every reply.
An assistant that sells
Lio doesn't just answer questions: it offers airport transfers, city tours and extras at the right moment and creates the booking.
You stay in control
During the first days you can approve Lio's replies before they're sent. You decide which topics Lio closes on its own and which it hands to you.
AI message quota by plan
One message is a single reply Lio sends to a guest.
| Plan | AI messages / month | Messaging channels |
|---|---|---|
| Starter | 1,000 | |
| Pro | 5,000 | WhatsApp + OTA inboxes (Booking.com, Airbnb, Expedia) |
| Growth | 12,000 | WhatsApp + OTA inboxes (Booking.com, Airbnb, Expedia) |
Frequently asked questions
What if Lio gives wrong information?
Lio only uses the hotel information and reservation data you provide. When it isn't sure, it hands the message to you instead of guessing. You can also approve every reply before it's sent.
Does it answer Booking.com and Airbnb messages too?
Yes. On the Pro and Growth plans, OTA messages arrive in Lio's inbox and are answered the same way.
What happens when the message quota runs out?
Messages keep arriving and appear in your dashboard; only automatic replies pause. You can upgrade to a higher plan to increase your quota.
Which languages does Lio reply in?
Lio replies in 30+ languages, including English, Turkish, Arabic, Russian, German, Japanese and Chinese. It answers in the guest's language, and you see a translation in your dashboard.
Last updated:
Keep your front desk open tonight, too.
Try it free for 7 days. No charge until your trial ends, cancel anytime.