Hostlio Pro
Try it free

Terms of Service

Last updated: , Loti Members LLC, 2108 N ST STE N, Sacramento, CA 95816

These Terms of Service (“Terms”) govern your use of Hostlio Pro, operated by Loti Members LLC (“we”, “us”). By creating an account or using the service you agree to these Terms. If you use Hostlio Pro for a business, you accept them on its behalf.

1. The service

Hostlio Pro is cloud software for hotels: AI guest messaging (Lio), a channel manager, a reservation calendar, online check-in and related tools, available by subscription through the website, the dashboard and the mobile app.

2. Your account

You must give accurate information and keep your login details secure. You are responsible for everything done under your account, including by your staff.

3. Free trial, payment and automatic renewal

  • Every plan starts with a 7-day free trial. A payment card is collected at signup through Stripe
  • Unless you cancel before the trial ends, your card is charged automatically for the plan and billing period you chose when the trial ends
  • Subscriptions are paid in advance and renew automatically at the end of each monthly or annual period until cancelled. We charge the card on file at each renewal
  • Prices are in US dollars and exclude taxes. Current plans and prices are on our pricing page. Annual billing costs 20% less than paying monthly
  • Early-bird price: the first 50 customers keep their early-bird price for as long as their subscription stays active without interruption. If the subscription is cancelled or lapses, the early-bird price ends and current prices apply to any new subscription
  • We may change prices for future periods with at least 30 days’ notice by email; the new price applies from your next renewal

4. Plan limits and AI message quota

Each plan includes a monthly quota of AI messages (Starter 1,000, Pro 5,000, Growth 12,000) and a maximum number of properties and rooms. We notify you when you reach 80% of the quota. Automatic AI replies pause once usage passes 110% of the monthly quota and resume at the start of the next period or when you upgrade. Guest messages keep arriving in your inbox so you can reply yourself.

5. Cancellation and refunds

You can cancel at any time from the billing page of the dashboard or by emailing hello@hostliopro.com. Cancelling during the trial means you are not charged. Otherwise cancellation takes effect at the end of the current paid period and the service stays available until then. We do not refund partial periods, except where the law requires it.

6. Acceptable use

You agree not to:

  • use the service for anything unlawful, or to send spam or unsolicited messages to guests
  • break the terms of OTAs, Meta/WhatsApp or other connected platforms through our integrations
  • try to gain unauthorised access to our systems or other customers’ data
  • resell or sublicense the service without our written permission

7. Guest data and your responsibilities

You are the controller of your guests’ personal data. You are responsible for having a lawful basis to process it, informing guests (for example in your own privacy notice) and meeting guest-registration and identity-document rules that apply to your property. Our Data Processing Addendum forms part of these Terms and applies to the guest data we process for you.

8. AI-generated replies

Lio drafts and sends replies using the information you provide. AI can make mistakes. You decide which messages Lio may answer automatically and which need approval, and you remain responsible for the replies sent on behalf of your property. Lio hands over messages it is not sure about, but you should not rely on it for legal, medical or emergency matters. To the extent permitted by law, we are not liable for the content of AI-generated replies.

9. Connected channels and WhatsApp

Channel connections are provided through our connectivity partner Channex, and messaging through the WhatsApp Business Platform and OTA inboxes. You must follow the terms of each platform you connect. Changes to third-party APIs or policies can affect features, and we are not responsible for them.

10. Your data

You own your data. We process it only to provide the service, as described in our Privacy Policy and the DPA. You can export your data while your account is active.

11. Availability

We aim for high availability but do not guarantee uninterrupted service. We announce planned maintenance in advance where possible.

12. Intellectual property

Hostlio Pro, its software and content belong to Loti Members LLC. You may not copy, modify or distribute any part of the service without written permission.

13. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special or consequential damages, or for lost profits or data. Our total liability for any claim is limited to the fees you paid us in the 12 months before the claim.

14. Governing law

These Terms are governed by the laws of the State of California, USA. Disputes will be resolved in the courts of Sacramento County, California, unless mandatory consumer or local law gives you other rights.

15. Changes to these Terms

We will notify you of material changes by email or in the dashboard at least 30 days before they apply. Continuing to use the service after that date means you accept the updated Terms.

16. Contact

Last updated: